FAQ

If you are a new homeowner, you will receive one automatically within 1 month of taking title. If you have lost your keycard, request another.

Your existing keycard will give you access through the front gate and side door of the clubhouse around the day(s) of your rental. 

No. A clubhouse rental does not grant access to the pool.

You can use the pool if you rent the gazebo, but one member may not rent the clubhouse and gazebo simultaneously.

https://modernmanagement.appfolio.com/users/sign_in

If you don't have an appfolio account for your JOA membership, please sign up here: Request AppFolio Access

Discard your keycard and uninstall your keycard app.

Send an email letting us know the effective date: contact@joamh.org

We will deactivate your keycard access and your appfolio account, so you will no longer receive messages.

The clubhouse is open to all members during association-sponsored events - see the calendar here.

At other times, the clubhouse is closed. Reserve the clubhouse to get access.

Historically, the association has always required a member to supervise and be liable for cleanup, damage, and misbehavior during clubhouse use. For this reason, the clubhouse is closed in between scheduled events. This is a policy decision set by the Board, like all the rules for rental, cost, etc.; members who'd like to see policies changed can send feedback to the Board and/or attend a regular Board meeting and speak during Open Forum.

Homeowners may reserve the clubhouse for private events (e.g. parties, showers, etc.) or association-wide events (e.g. yoga classes) via our online reservation system.

The clubhouse is not open to the public - only homeowners and their guests.

You may reserve the clubhouse up to one (1) calendar year in advance.

The rental agreement does not bind the Association to fulfilling your rental, even after confirmation, and though the Board will strive up fulfill all confirmed rentals,  the Board reserves the right to restrict repeat rentals of the same time period or alter rules, costs, or other rental terms subsequently and without notice. Generally the Board will only do this to further equitable sharing of the clubhouse, or due to circumstances beyond the Board's control, e.g. unsafe or unsanitary conditions at the recreation center, loss of staff, etc.

For all events, the fastest way to get a reservation is to  book online. Sending a paper form, calling, or emailing your rental request adds a minimum of 24 - 48 hours before we'll process your request.

For all private events, you must reserve at least 10 days in advance. Please plan accordingly. The association is run by part-time and volunteer help, and we can't always accommodate late requests. Within 10 days of a rental, booking online is mandatory (no paper forms, calls, or emails to book).

For volunteer-led association-sponsored events or youth group events, you must obtain Board approval, granted at regular Board meetings (final Monday of most months - please follow Board updates for exceptions). Depending on when you submit your request, this could mean a 2 - 5 week lead time.

For all private events, you may cancel reservations for a full refund up to 10 days in advance of the day of your event, and you'll receive a check within a few weeks after we process your cancellation. Refer to your rental confirmation for details (email rentals@joamh.org, if you can't find that). No refunds if you fail to cancel within 10 days of your scheduled rental. This applies to each rental instance, including any recurring private rentals you wish to cancel.

If you are hosting an association-sponsored event (e.g. committee meeting, yoga class, senior meetup, book club) and you wish to cancel an event (or a series of recurring events), please email rentals@joamh.org with sufficient lead time to update our association calendar (at least three working days). As host, you are responsible for any other communication or notification to the membership, unless you make other arrangements with the association.

The rental agreement binds homeowners, not the Association. The Association reserves the right to change the terms and conditions of any reservation at any time, change required rental fees or mandate deposits, or cancel the reservation without compensating renters beyond (potentially) refunding fees they've already paid.

This is not common; examples could include:

• Health, safety, or convenience issues at the clubhouse that can't be fixed by the Board prior to or during the rental, e.g. flooding, deck repairs, power or networking outages, etc.

• The board restricts a homeowner for failing to follow important rules during rentals, e.g. permitting fires/fireworks on clubhouse grounds

• An association policy change that affects all future rentals, e.g.

  • bundling mandatory cleaning services at renters' expense into private rentals

  • not permitting back-to-back rental dates (to allow time for association-triggered cleanup in between)

  •  not allowing the same homeowner to rent the clubhouse on the same (popular) date each year/switching to a lottery system, etc.

Please review our clubhouse walkthrough.

There are a number of uses and activities that are forbidden for safety or legal reasons (or both). Examples:

• For-profit events

• Events open to the general public (vs. specific invited guests)

• Fires and fireworks

• Smoking and vaping of any kind

Read the full clubhouse rental rules, terms, and conditions. Violations will be enforced via fines and/or loss of recreation center privileges.

Also, the recreation center grounds on which the clubhouse is located has limited parking and adjoins a number of neighborhood properties.

• Clubhouse users (like all recreation center users) must be respectful of neighbors, particularly keeping noise levels reasonable in the evening and keeping street parking legal at all times

• Large private events are not possible during peak recreation center periods. See the rental page for more details.

• The clubhouse and gazebo can't be rented simultaneously for the same event (pick a pool party or a clubhouse party, but not both, please) 

You'll receive information with complete details via email prior to your rental. Please keep that email for your reference, since the association phone and email are not monitored 24x7 (but if if you've lost the form, email rentals@joamh.org)

Please follow "scouting rules," i.e.  leave the clubhouse at least as clean and tidy as the way you found it. 

This applies to private events and volunteer-led association-sponsored events equally. This keeps costs down for everyone, and ensures the clubhouse is always ready for the next event.

Volunteer hosts are responsible for association-sponsored event cleanup, so if you attend a volunteer-led event, please offer to help pick up - it's the kind thing to do.

The Board sets pool hours and opening and closing dates annually. See the pool page for the latest information

No.  The pool closes mid-season occasionally for health and safety reasons, i.e. when there's icky stuff in the water, the pool chemistry isn't right, or the power's out. During  the late fall, winter, and early spring, even if you like your water on the chillier side, the pool chemistry out-of-season is unsafe for swimming and the association can't meet public health standards set by various government agencies.

Stay away from the pool when posted as closed and do not attempt to enter the water. It may look clean, but it's not safe for swimming.

Homeowners can request an account here.

No, homeowners don't have to have an AppFolio account (but it is the only way to pay the association online or request architectural reviews online).

Alternatively, homeowners can pay dues by U.S. mail or request architectural reviews by writing Jackson Oaks Association via our USPS mailing address here; for architectural reviews, complete and enclose a copy of the JOA architectural request form in your letter.

The purpose of this website is to make important information about JOA freely and easily available to all current and prospective homeowners, residents (including renters) and their representatives (e.g. realtors, lenders, and so on). We don't intend it to replace AppFolio for making online payments or accessing member-only information (e.g. board meeting minutes).

Jackson Oaks Association (JOA) does not maintain an active presence on Nextdoor. Nextdoor is a commercially-owned site for homeowners to connect and discuss topics with other homeowners, either in their own neighborhoods or broader communities.

Although the JOA Board of Directors posts announcements from time to time on Nextdoor to reach residents who only have accounts there and not AppFolio, JOA directors do not engage in discussions on Nextdoor as representatives of the association.

This site, by contrast, is the official public presence of Jackson Oaks Association on the Internet, and these are the official ways to contact the Board.

AppFolio is a web portal where Jackson Oaks homeowners can:

• see and pay monies owed to the association (e.g annual dues)

• request architectural reviews

• retrieve association documentation and records (CC&Rs, bylaws, policies, meeting minutes, etc.)

AppFolio registrants also get notified when the association posts new documents.

Contacts 

Some rules and policies are set by the Board; others - anything in the CC&Rs - may require the membership to agree (vote). Start by sending feedback to the Board or email the board ( board@joamh.org ) at least a week before the next scheduled board meeting (because the board has to send out the agenda 4 days prior) and provide as much information as possible regarding the subject/request, and ask for the item to be placed on the agenda. Any board member can agree to add the item to the agenda. That board member should respond whether they will include it in the agenda. Attend the next board meeting and you will be able to present to the board for 3 minutes in the Open Forum at the beginning of the meeting. The board may respond if it's a simple request in the Open Forum section, otherwise it will be discussed more thoroughly during the agenda item slot later in the meeting.

This method avoids the board having to push the item to the next board meeting just to include it on the agenda.

The association does not regulate street parking, but does restricts trailers, campers, vehicles, and boats on private lots in the following ways:

A-8.  No trailer of any kind, truck camper, or boat shall be kept, placed or maintained upon, and no trailer, behicle [sic] or boat shall be constructed, reconstructed or repaired upon, any lot in such a manner that such trailer, truck camper or boat is, or that such construction, reconstruction or repair is, visible from neighboring property, nor shall any vehicle not in good operating condition he maintained upon any lot so as to be visible from any adjoining street. 

Contact the City of Morgan Hill via the Police Department or via a  webform to request parking enforcement for vehicles abandoned or parked beyond legal time limits.

Refer to the CC&Rs rule F-1 for the specifics, but in general:

• adding new structures, e.g. buildings, fences, walls

• modifying existing structures (e.g. house additions, new windows, new solar panels, new roofing materials, new paint colors)

As much as 30 days once you've submitted all materials needed for review, per rule F-4 of the CC&Rs.

Fill out the architectural review form and submit to the Association's Architectural Control Committee as described therein - either on AppFolio (preferred) or by mailing the form to the Association.

The Architectural Review Committee's (ARC) email address is arc@joamh.org, or you can add a comment on your review request in AppFolio.

Note: This ARC is a committee of the Board. Appeals can be requested and are addressed by the entire JOA Board.

Although the Architectural Review Committee has up to 30 days to respond per rule F-4 of the CC&Rs, they will attempt to make the process seamless and provide timely responses:

• you didn't describe the colors and materials you plan to use

• you are adding or modifying a structure (building, fence, wall, solar panels) and didn't attach plans to your request, including an overhead diagram of where the changes are taking place on your property

• you are altering the grading of your property and you didn't attach detailed plans to your request

Also, if your project will require construction permits or other agency approval (e.g. hillside district design review), indicate in your application that you are aware of the requirements and you affirm that either:

• you'll obtain relevant approvals from the City and/or County before commencing improvements, attaching any copies of permits/approvals received so far (this is common, for example, for solar installations, when contractors wait for design approval before pulling permits)

or

• City/County approval are not required (e.g. a small detached shed placed on grade on flat ground)

Jackson Oaks Association does not manage animal removal; depending on where the animal is located, either the City or a homeowner is responsible for removal. If the dead animal is:

• on a city street (not a lane or private drive), report it to the City.

• on private property, the property owner is responsible for removal.  Neighbors report using San Jose Tallow (408) 452-8777 successfully (as recently as May 2023).

• in the open space, the City is responsible (though it's unclear whether they consider themselves obligated to remove any dead animals therein - call (408) 779-7271 to inquire)

Jackson Oaks Association does not manage animals nuisances generally; the CC&Rs only cover the number and kind of animals permitted to be kept, not wild animals or the behavior of domestic animals. More information on specific complaints:

• Report a barking dog nuisance to the City

• Wild (feral) pigs: in short, the best option to contain damage from these destructive pests is to remove or fence in the pigs' favorite food sources; see the City's information page. Note that the "hire a private trapper" recommendation may not apply in our neighborhood, since trapped pigs can neither be relocated nor killed (without significant challenges), per neighbor feedback from Holiday Lake Estates.

• Fence in plants that you don't want deer eating (or plant deer-resistant varietals).